Policies &Procedures

ASCA Policy Register

Complete register of all ASCA policies and procedures.

Marketing Policy and Associated Procedures

Guidelines for ethical and compliant marketing of ASCA programs and services.

Education Agent Policy and Associated Procedures

Standards and procedures for engaging and managing education agents.

Student Enrolment and Completion Policy

Comprehensive policies governing student enrolment, progression, and course completion.

Fees and Refunds Policy

Fee structures, payment methods, and refund procedures for all students.

Student Support Policy and Associated Procedures

Information about available student support services and welfare programs.

Student Welfare & Duty of Care

ASCA's duty of care obligations and student welfare responsibilities.

Students, Staff & External Feedback Policy

Procedures for collecting and acting on feedback from students, staff and external parties.

Complaints and Appeals Policy

Guidelines for submitting complaints and appeals, including process and timelines.

Course Progress and Attendance Policy

Attendance requirements and course progress monitoring procedures.

Deferral, Suspension and Cancellation Policy

Policies regarding course deferrals, suspensions, and cancellations for students.

Training and Assessment Policy

Standards and procedures for delivering quality training and assessment.

Assessment Policy and Procedure

Detailed assessment procedures, criteria, and student obligations.

Trainer & Assessor Requirements Policy

Qualification and currency requirements for all trainers and assessors.

Plagiarism Policy and Associated Procedures

Academic integrity standards and consequences for plagiarism.

Course Transfer Policy & Associated Procedures

Procedures and conditions for transferring between courses or providers.

Governance Policy and Associated Procedures

Framework for organisational governance and decision-making at ASCA.

Staffing Policy and Associated Procedures

Policies governing staff recruitment, management, and professional development.

Third Party Policy and Associated Procedures

Standards for engaging and managing third-party training arrangements.

Quality Assurance Policy and Associated Procedures

Continuous improvement and quality assurance frameworks for ASCA.

Health and Safety Policy and Associated Procedures

Workplace health, safety obligations and emergency procedures.

Critical Incident Policy and Associated Procedures

Procedures for managing critical incidents and ensuring student safety.

Privacy Policy and Associated Procedures

How ASCA collects, stores, uses, and protects personal information.

Unique Student Identifier (USI) Policy

Requirements and procedures for obtaining and managing student USI numbers.

Access & Equity Policy and Procedure

Commitment to equal access and equitable treatment for all students.

Educational Resources & Equipment Policy

Management and provision of educational resources and equipment.

English Language Proficiency Assessment Policy

Requirements and procedures for assessing English language proficiency.

Accommodation Assistance Policy

Support and guidance for students seeking accommodation.

Records Management & Version Control Policy

Standards for managing, storing, and versioning student and organisational records.