Policies & Procedures

Complete register of all Alice Springs College of Australia policies and procedures.

Guidelines for ethical and compliant marketing practices and advertising of courses.

Standards for engaging and managing education agents who recruit international students.

Procedures covering student enrolment, commencement, and course completion requirements.

Comprehensive information about fee structures, payment methods, and refund procedures.

Framework for providing academic and personal support services to all enrolled students.

College's obligations and procedures for ensuring student welfare and duty of care.

Process for collecting and acting on feedback from students, staff, and external parties.

Guidelines for submitting complaints and appeals, including processes and resolution timelines.

Attendance requirements and academic progress monitoring procedures for all students.

Policies regarding course deferrals, suspensions, and enrolment cancellations.

Standards and procedures for delivering quality training and assessment to all students.

Detailed procedures for conducting fair, valid, and reliable student assessments.

Qualifications and currency requirements for trainers and assessors at the college.

College stance on academic integrity and procedures for handling plagiarism cases.

Process and conditions for students wishing to transfer between courses or providers.

Framework for college governance, accountability, and regulatory compliance.

Policies for recruiting, managing, and supporting college staff members.

Guidelines for managing relationships with third-party training and service providers.

Continuous improvement processes and quality assurance mechanisms for the college.

Workplace health and safety obligations, procedures, and risk management.

Procedures for managing critical incidents and ensuring student and staff safety.

How the college collects, uses, and protects personal information in compliance with privacy law.

Requirements and procedures for obtaining and managing the Unique Student Identifier (USI).

Commitment to providing equitable access to education for all students regardless of background.

Standards for providing and maintaining educational resources and equipment for students.

Requirements and assessment processes for English language proficiency for enrolment.

Support and guidance provided to students seeking accommodation assistance.

Procedures for maintaining, storing, and controlling college records and policy versions.